Privacy Policy

1. Who We Are

Data Controller: Đèn Trí

Address: 67 Nguyễn Chí Thanh, Đống Đa District, Hanoi 100000, Vietnam

Phone: +84 24 5186 7342

Privacy Contact: [email protected]

2. What Personal Data We Collect

We collect the following categories of personal data through our website contact form and through direct engagement processes:

• Full name
• Email address
• Phone number (where provided voluntarily)
• Organization name and role (where provided voluntarily)
• Content of messages submitted through our contact form
• Technical data: IP address, browser type, pages visited, session duration (via analytics cookies where consented)

We do not collect sensitive personal data (health, biometric, or financial data) through our website.

3. How We Collect Data

• Contact form submissions on this website
• Direct email correspondence
• Phone calls initiated by you
• Cookies and similar technologies (where you have consented — see Section 8)

4. Legal Basis for Processing

We process personal data on the following legal bases under Vietnamese law and applicable international standards:

• Consent: For optional analytics and marketing cookies, and for marketing communications
• Legitimate interest: For responding to enquiries submitted through our website contact form and for maintaining records of client communications
• Contractual necessity: For data processed in the course of delivering advisory services to clients
• Legal obligation: Where retention is required by Vietnamese law or regulatory authority

5. How We Use Your Data

• Responding to enquiries and providing information about our services
• Delivering advisory and training programs to clients
• Sending follow-up communications related to your enquiry
• Improving our website through aggregated, anonymized analytics
• Complying with legal and regulatory requirements

We do not use your personal data for automated decision-making or profiling that produces legal effects.

6. Data Sharing

We do not sell, rent, or trade personal data. We may share data in limited circumstances:

• Service providers: Hosting and website infrastructure providers bound by confidentiality obligations
• Analytics providers: Aggregated, anonymized data only, where analytics cookies are consented to
• Legal authorities: Where required by Vietnamese law or court order

7. Data Retention

• Website enquiry data: retained for 24 months from the date of last contact
• Client engagement records: retained for 5 years following the end of an engagement, as required by applicable Vietnamese commercial law
• Analytics data: retained for 14 months in aggregated form
• Cookie consent records: retained for 12 months

8. Cookies

We use cookies to operate this website and, where you consent, to understand how it is used. For full information on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. Measures include:

• HTTPS encryption for all website data transmission
• Access controls limiting data access to authorized personnel
• Confidentiality obligations for all staff handling personal data
• Regular review of data handling practices

In the event of a personal data breach affecting your rights, we will notify you in accordance with our obligations under Vietnamese data protection law.

10. Your Rights

Under Vietnamese data protection law, you have the following rights regarding your personal data:

• Right to know what personal data we hold about you
• Right to access your personal data
• Right to correct inaccurate personal data
• Right to request deletion of your personal data (subject to legal retention obligations)
• Right to withdraw consent to processing based on consent at any time
• Right to object to processing based on legitimate interest
• Right to lodge a complaint with the Ministry of Public Security's Department of Cybersecurity and High-Tech Crime Prevention (A05)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our services are directed at business organizations and their representatives. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us at [email protected] so we can remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes have been posted constitutes acceptance of the updated policy. For material changes, we will take reasonable steps to notify affected individuals.

14. Contact Us

For privacy-related questions, requests, or concerns:

• Email: [email protected]
• Post: 67 Nguyễn Chí Thanh, Đống Đa District, Hanoi 100000, Vietnam
• Phone: +84 24 5186 7342